Evaluating and choosing a copier dealer

When the time comes to choose a dealer, service is certainly the most important asset you should consider. A terrific company photocopier accompanied with bad service can indeed cause more headaches than a so-so copier with excellent service. No matter how high-end your photocopier may be, every photocopier during its 5-year lifespan is bound to encounter problems, and indeed problems that you are unlikely to be able to solve yourself. Especially if you are leasing, it is extremely important that you are comfortable with your copier vendor for the duration of any agreement and it is therefore in your very best interest to be particular when evaluating them.

 

We have one particular word of advice in relation to choosing the best service, and that is not to be taken in by online hype. Many copier companies holding claim to locally-based addresses in fact do not. Many actually have professional websites and use sophisticated search-engine features known as black-hat' tricks helping you to find them on the web. It is certainly in your best interest to select a dealer that is at least within your city or district and to meet with a sales rep to discuss copier deals and financial options, holding them directly accountable and easily accessible.

 

It is definitely in you and your workplaces’ best interests to really get to know the dealers whom carry the copier you're interested in well. You should ask plenty of questions, such as:

·   How long have you been in business? Who are your major accounts?

·   How long have your employees been working for you?

·   Are you an authorised dealer? (This may seem intrusive but is worth asking)

·   Do you sell multiple brands or do you specialise, providing a better level of service? (Ensure there is no favouritism and that you are being offered the best machine and deal for your business.)

·   What is the policy on breakdowns? Is there a time limit for repair responses?

·   How many in-house technicians are available for this model? (Get past their general statements on service and find out  exactly how much support their will be for this particular model you are purchasing).

·   Do you have your own well-stocked storeroom to ensure quick and efficient repairs and can I see it? (Consider the importance of a self-sufficient company with its own wellâ€"stocked storeroom of replacement parts and consumables. Is it accessible to the company for same day dispatch and repair? What happens when your copier breaks down, how long is inconvenient? If you want to be sure of a fast and efficient service it is essential that this ground is covered. You could ask to see the storeroom or at least where it is for total assurance.)

 

One of the best ways to get to know a vendor is to request a tour of their facility. You will have the opportunity to see service technicians at work, take a look at their repair facilities and have an on-site look into their capabilities. This is always of more worth than a company statement or an internet guide. This can also help you make sure a potential vendor is large enough to meet your needs â€" but small enough to value you as a customer. This is ultimately what you are looking for.

Ensure you are not afraid to ask any questions that you feel will assist you in choosing the best dealer for you and will result in the best long-run service for your business.